Frequently Asked Questions

Your specialty pharmacy questions answered about CareMed services, insurance, medication, shipping, refills, and financial assistance opportunities.

General Questions

What is a specialty pharmacy?

A specialty pharmacy is a pharmacy that focuses on rare-disease state medications to assist patients with their complex treatments. Not to be confused with retail pharmacies, specialty pharmacy services extend to illnesses such as multiple sclerosis, rheumatoid arthritis, hepatitis, and HIV just to name a few. In addition to providing complex drug therapies, a specialty pharmacy provides patient support through education, insurance verification, navigate any side-effects, and assist with questions throughout the treatment regime.

Why have I been prescribed medication from a specialty pharmacy?

Just like physicians who specialize in specific areas of healthcare, pharmacies can specialize in specific areas of medications. A specialty pharmacy provides medication designed to treat rare disease states that are not available to retail pharmacies. Your diagnosis requires specialty medications that are not readily available at retail pharmacies.

How much will my medication cost?

Your medication costs will vary depending on a variety of different factors. The amount that you pay for your medication is pre-determined by your insurance company or Medicare/Medicaid.  CareMed works with most major private insurance companies, Medicare, and Medicaid.  If the costs associated with your medication presents a financial burden, there may be financial assistance options available.

Will CareMed help with insurance verification and claim filing?

CareMed will work closely with your doctor and insurance company to process your medication claims. CareMed will follow your prescription through the fulfillment process to ensure that your medication is received as quickly as possible.

I am on Medicare. Can CareMed fill my prescription?

CareMed wants to remind you that you are not limited to the pharmacy listed on your insurance card for your Medicare Part D and Part B medications. CareMed will work closely with you and your doctors office to fill your prescription as quickly as possible through Medicare Part D and B.

If I cannot afford my medication, are there options available for me?

The cost of medications used in treating chronic illnesses can be quite expensive. Many times, the financial burden can require patients to seek out financial assistance to pay for their medication. If financial assistance is needed, our advocacy team can assist in applying for financial assistance.

I have questions about my medication, is there someone I can speak with?

Our highly qualified team of pharmacists are available to answer questions about your medication, assist with insurance questions, financial assistance, dosage, and fulfillment questions. You may reach a pharmacist by calling (877) 227-3405

Has my medication shipped? Is there a tracking number?

CareMed ships medication via FedEx. You will receive your tracking number when your medication is shipped. To accurately track your shipment, view your prescription history, and make secure payments by enrolling with the Patient Portal or Mobile App.

I have a question that is not listed here. How can I contact a pharmacist to discuss my question?

You may reach a pharmacist by calling (877) 227-3405

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